1. Who we are
Union Quay Car Park Ltd. operates the private car park at 1 Copley Street, Cork, T12 XTY3. We are the controller of personal information submitted through this website. You can contact us at info@unionquaycarpark.com or on 021 431 5111.
2. Information we collect
When you make an enquiry, we may collect your name, email address, telephone number, whether the parking is for you or a business, the number of spaces required, and any information you include in your message. If you register for the customer portal, we may also collect your company or customer name, parking space or account reference, account approval status, payment status, support reports, replies and photographs you choose to attach.
3. How we use it
We use your information to respond to your enquiry, discuss space availability and terms, take steps towards a parking agreement where requested, and maintain appropriate business records. We do not sell your personal information. Portal information is also used to verify customers, show the correct account records and respond to maintenance, access and complaint reports.
4. Our legal basis
We process enquiry information because it is necessary to take steps at your request before entering into an agreement and, where applicable, for our legitimate interest in responding to prospective customers and operating our business.
5. Retention and sharing
We keep enquiry information only for as long as reasonably needed to handle the enquiry and meet our legal or business obligations. Enquiries submitted through the website are processed by FormSubmit (Devro LABS), our form-delivery provider, and are emailed to Union Quay Car Park. FormSubmit states that submitted form data is retained in its submission archive for up to 30 days. Other information may be handled by trusted service providers that support our website or communications, subject to appropriate safeguards. Our secure portal uses Supabase to provide authentication, database and private file storage services.
6. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your information, object to certain processing, or request a portable copy. Contact us using the details above to exercise a right. You may also raise a concern with Ireland's Data Protection Commission.
7. Changes to this policy
We may update this policy when our practices or legal obligations change. The latest version will always appear on this page.